What happens if my parcel goes missing?

We have not lost any parcels yet. However sometimes due to the postal service some have taken a long time to reach their destination. Our policy for missing parcels is as follows: We allow sufficient time for the parcel to be delivered – based on the recommendations made by the carrier.

For UK Deliveries     

We contact the carriers who will perform a thorough search for your parcel.  We ask you to check at your local sorting office and with your postman to see if there has been any sign of your parcel. If the parcel is found to be missing or lost we will make a claim through the relevant courier and replace all the goods free of charge.

For Overseas Deliveries

Sorry we no longer ship overseas

Damaged Parcels

If, in the unlikely event, the goods arrive with you damaged, Dragons secret will either refund your money or replace the goods free of charge. If goods are found to be faulty we should be notified of the fault within a reasonable period. This is given as a week from the receipt of goods but we acknowledge that there may be exceptions and will consider any claim individually on its merits. If we request the return of goods, these need to be returned in or with their original packaging.

General Cancellations

Customers may cancel any order at any time prior to shipping or within 7 days from the day of receipt. Refunds will be made within 30 days of the cancellation date. Goods must be returned in their original packing and in an unused condition and we will refund the cost of goods in full, less return   shipping costs, within 30 days. Please note this right to cancel does not apply to products made to the customers individual specification such as custom artwork – returns on customised artwork are solely at the artists discretion.